Answers to Frequently Asked Questions

May We Help You?

Find answers to the most commonly asked questions about treatment at Aspen Valley Wellness. Please contact us if you don’t see your question here.

Do you work with children?

We work with children ages 7 and up. However, we do not use eye movement desensitization and reprocessing (EMDR) therapy with children under the age of 14.

How soon can I get an appointment?

We attempt to get people scheduled within the same week they call if their desired therapist has an opening. We often have same-day appointments available.

Do you offer telehealth appointments?

Yes. If you request a telehealth appointment, your therapist will email you a link for the appointment. You click on the link at the designated time and the therapist joins you for a secure therapy session. Due to legal restrictions, telehealth appointments are offered only to residents in the State of Utah, in which our therapists are licensed. 

Do I need to wear a face covering during my appointment?

No. Not everyone who comes to our office is required to wear a face covering. The following individuals are exempt from the Governor’s COVID-19 orders: “an individual with a medical condition, mental health condition, or intellectual or developmental disability, that prevents the individual from wearing a face mask” according to 8.b.iii of the State Public Health Order 2020-25.

Please note that according to the Americans with Disabilities Act it is unlawful to ask an individual to provide proof of a medical condition, mental health condition or intellectual or developmental disability. Anyone who is in violation of this act may be subject to a $75,000 fine.

What services do you provide?

Individual, Couples and Family Therapy:

Talk therapy, play therapy, eye movement desensitization and reprocessing (EMDR), cognitive behavioral therapy (CBT), dialectical behavioral therapy (DBT), trauma-    informed CBT and body coding/emotion coding


Brain mapping (qEEG) and neurofeedback training (both in office and at home).

Nurse Practitioner:

Our on-staff nurse practitioner prescribes medications, supervises medication management and requests lab work.

Alternative Therapies:

Cranial electrotherapy stimulation (CES), audio-visual entrainment (brain wave entrainment) (AVE), technology-assisted meditation, genetic testing, and food sensitivity testing and nutrition coaching

How do I know which therapist I should meet?

We encourage you to read the biographies of all our therapists and/or watch their short introductory videos to get a good feel for who has the expertise in your specific area of concern and who may be a good personality fit for you. If you are still unsure, our friendly office manager helps you decide which therapist will work best for you.

What if I don’t like the therapist with whom I met?

We love feedback! If you didn’t have a good intake session with your therapist, please let us know. We are happy to reschedule with one of our other highly skilled therapists.

How do I get started?


  • You begin by scheduling your initial appointment, which will last 90 minutes. For the first 30 minutes, you fill out paperwork; the remaining 60 minutes are spent talking with the therapist.
  • This initial appointment allows you and the therapist to get to know one another and decide the best course of treatment for your situation. This includes the type(s) of therapy used in the sessions and the frequency of your visits.


This is a two- to three-step process depending on which course of treatment you prefer.

  • STEP 1
    Make an initial 90-minute appointment with the neurofeedback therapist. The first 30 minutes are spent filling out paperwork; the remaining 60 minutes are spent talking with the therapist. The therapist learns about your situation, your history and any additional information pertinent to treatment.
  • STEP 2: (Optional)
    You schedule a 60-minute appointment for the qEEG brain mapping procedure.
  • STEP 3:
    In-office: Schedule your neurofeedback training. If qEEG was performed, the therapist reviews the results with you during this session before beginning your first training. We recommend two neurofeedback appointments per week for best results.

    Home unit: You are assigned a home unit. A staff member sets up your account and trains you to use the device at home. The staff member goes through a full session with you before you practice by yourself. We can also mail home units out of state and explain the setup via video conference. The units can be mailed back to our office when training has been completed.


To prepare for your qEEG (brain mapping) assessment, make sure your hair is clean and dry with no styling product (such as a leave-in conditioner). Do not drink caffeine or consume nicotine at least 12 hours prior to your appointment. Do not drink alcohol for 24 hours before your appointment. Refrain from smoking marijuana for 72 hours before your appointment. If you take a stimulant medication, you may be asked to refrain from taking it until after your appointment.

Does my insurance pay for neurofeedback?

We haven’t found any insurances that pay for neurofeedback or qEEG services. Because of this, we do not bill insurance companies for neurofeedback services; however, we will provide you with a superbill, which is a special receipt that includes the service codes. You send the superbill to your insurance company to request reimbursement, and the insurance company decides whether or not to reimburse you directly.

How many neurofeedback sessions will I need?

Determining how many sessions each person needs is difficult, as every brain is unique. That being said, most people require between 20 and 40 sessions for sustained improvements, although some individuals require more than 40 sessions. Our staff continually monitors and evaluates your progress and makes appropriate recommendations for continued trainings.

How often do I need to do a neurofeedback session?

We recommend a minimum of two neurofeedback sessions per week if training in the office. However, some individuals who come from other states participate in an accelerated program and complete two neurofeedback session per day over the course of two weeks.

For home-based neurofeedback, we recommend a minimum of one session per day.

What is brain mapping?

Brain mapping, or qEEG brain mapping, is a noninvasive process that measures and records your brain wave activity. qEEG stands for quantitative electroencephalography. After completing a brain mapping session, your therapist is able to evaluate your brain wave activity as compared to a normative database and determine which brain waves and brain areas require training for improved functioning.

A brain mapping program creates a visual representation of your brain’s lobes and the brain wave frequencies (delta, alpha, theta, beta, sensorimotor rhythm) in each area of the brain. Brain mapping shows areas of too much activity and too little activity, as well as areas in which you have room for improvement.

How is brain mapping performed?

Brain mapping is noninvasive and painless; it simply records the activity of your brain. A special cap is placed on your head. The cap is connected to a machine that reads the electrical impulses in your brain using electroencephalogram (EEG) technology. The program shows your brain waves and then creates a brain map showing your brain wave activity.

Because it is based on your brain activity, brain mapping is helpful in creating your neurofeedback plan.

What is the benefit of doing a qEEG?

Brain mapping exhibits brain wave frequencies and pinpoints the areas of the brain that need training. qEEG brain mapping provides more exact data on your brain activity, allowing the therapist to create your custom neurofeedback plan.

Does insurance cover a qEEG?

We do not bill insurance companies for this service; however, we will provide you with a superbill, with the appropriate codes for this service, that you can submit to your insurance company to request reimbursement directly to you.

Must I get a qEEG to begin neurofeedback training?

No. A qEEG allows us to see which areas of the brain need training, but this is not the only option for beginning neurofeedback training. The other option is a symptoms-based training, in which your training protocol is based on the information gathered in your initial appointment with the therapist.

What are your rates?

Discounted self-pay rates:

  • Therapy Intake session: $150
  • Intake session with nurse practitioner: $120
  • Follow-up session with nurse practitioner: $90
  • Therapy session: $120
  • Group therapy session: $50
  • Neurofeedback therapy session: $75
  • qEEG brain mapping: $550
  • Home neurofeedback unit:
    • 1st month: $850 (includes a $200 refundable deposit) + $50 for each additional user
    • Each additional month: $650 + $50 for each additional user
  • Muse™ rental: $25 per week
  • AVE/CES rental: $45 per week
  • Genetic testing: $399
  • Food sensitivity testing and nutrition coaching: Call for current pricing

Insurance rates:

  • Each individual’s copay is dependent on his or her insurance policy. As a courtesy, our office will call about your insurance benefits for you.

Can I use my HSA card for neurofeedback treatment?

Some health savings account (HSA) plans let you use your HSA card for neurofeedback treatment, although some have certain stipulations. Certain HSAs require a preauthorization. Others will cover neurofeedback treatments if they are medically necessary, if they are prescribed by a doctor (requiring a letter of medical necessity) or if they are performed by a qualified medical practitioner. We recommend that you call your plan provider to determine whether your HSA may be used for neurofeedback treatment.