Insurance and Payments

Vital Information About Insurance Coverage

What You Should Know Prior to Treatment

As a courtesy to our potential clients, we call your provider to confirm your insurance coverage.  However, verification of benefits does not guarantee payment. Please note that it is your responsibility to understand the benefits and limitations of your mental or behavioral health insurance coverage.

Not all services are covered, and you may have a deductible dollar amount to reach prior to receiving coverage for our services.

Not all diagnoses are covered by every insurance plan. If your insurance provider fails to pay for services rendered, the balance of unpaid session fees becomes your responsibility as the client.

If your insurance plan is not on our list, we may be able to work with your insurance company if your plan includes an “out-of-network” benefit.

We Work with These Insurance Companies

In-network:

Blue Cross Blue Shield (BCBS), Aetna, Cigna, Educators Mutual (EMI), Motiv Health, TriCare, Select Health, Humana,  and Health West.

Out-of-network:

Deseret Mutual Benefit Administrators (DMBA) covers 90% of out-of-network benefits.

Other third-party payments:

We work with other individuals, including Latter Day Saints (LDS) bishops, other ecclesiastical leaders or family members for payment of services. You will be asked to complete a release of information form that allows us to submit bills to other third-party payors. If the other third-party payor does not pay for your services, you are responsible for the entirety of your bill.

Our Payment and Cancellation Policies

Payment policy:

Payment is due at the beginning of each session. We accept cash, check, health saving accounts (HSA), and credit and debit cards. With your approval, we keep card information on file and automatically bill your card after your session. If you are unable to pay, we will arrange a payment plan upon request.

If your bill is not paid and payment arrangements have not been made, your bill will be sent to a collection company and you will be responsible for the bill plus any additional fees, including all attorney fees and interest.

Cancellation policy:

If you are unable to attend your scheduled appointment, please provide 24-hour notice of cancellation. Failure to reschedule or cancel in that time period will result in a charge that amounts to the full session fee. Exceptions may be made for sudden illness or verifiable emergencies.