What You Should Know Prior to Treatment
As a courtesy to our potential clients, we call your provider to confirm your insurance coverage. However, verification of benefits does not guarantee payment. Please note that it is your responsibility to understand the benefits and limitations of your mental or behavioral health insurance coverage.
Not all services are covered, and you may have a deductible dollar amount to reach prior to receiving coverage for our services.
Not all diagnoses are covered by every insurance plan. If your insurance provider fails to pay for services rendered, the balance of unpaid session fees becomes your responsibility as the client.
In-Network Insurances for Therapists
- Blue Cross Blue Shield
- Select Health- Med, Value, Care, and Choice networks
- Aetna
- Educator’s Mutual (EMI)
- Tricare West
- Bright Health Care
- Motiv Health
- Humana
- Health West
- Humana
Aspen Valley Wellness does accept out-of-network insurances. If your insurance plan is not on our list, we may be able to work with your insurance company if your plan includes an “out-of-network” benefit.
Copays or coinsurance will depend upon the client’s individual policy and whether or not they have out-of-network coverage. If you have any questions about coverage, please contact our Orem office at 801-224-1103 or our Draper office at 801-390-0969.
In-Network Insurances for the Nurse Practitioner
- Blue Cross Blue Shield
- EMI
- DMBA
- Aetna
- Bright Health Care
- Humana
- Rocky Mountain Administration
Third-Party Payment Options
Aspen Valley Wellness works with other individuals, including Latter-Day Saints (LDS) bishops, other ecclesiastical leaders, or family members for payment of services. You will be asked to complete a release of information form that allows us to submit bills to other third-party payers. If the other third-party payor does not pay for your services, you are responsible for the entirety of your bill.
We also accept CareCredit for payment of services. CareCredit is a great way to finance your treatment with as low as 0% interest on qualifying purchases for a designated amount of time. You can prequalify for a CareCredit credit card with no impact on your credit score. To learn more about Care Credit, please contact a member of our office or go to www.CareCredit.com.
Our Payment and Cancellation Policies
Payment is due at the beginning of each session. We accept cash, checks, health savings accounts (HSA), and credit and debit cards. We keep card information on file with your approval and automatically bill your card after your session. Upon request, we will arrange a payment plan if you are unable to pay in full at the time of the appointment. All outstanding bills will be automatically charged to the card on file.
Please note that all credit cards are charged a 3% surcharge.
All balances that are over 90 days overdue that do not have a payment plan arrangement will be sent to a collections agency and will begin accruing a balance fee of $25 per month. You, the client, will be responsible for the bill plus any additional fees, including all attorney fees and interest.
We require a 48-hour notice for canceling and rescheduling appointments. If appointments are not canceled or rescheduled before 48 hours, you will be charged $150 for an intake appointment or $120 for regular therapy appointments.
While we offer text messages and email reminders, failing to receive them or read them does not waive your responsibility for your appointment time and you will be responsible for the entire session fee.
